Privacy Policy
This Privacy Policy explains how Luckydealerhouse Restaurant & Poker Hall collects, uses, discloses, and protects your personal information when you visit our website or engage with our offline poker lounge and dining services. The policy applies to all visitors, customers, and users of our services. We are committed to complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy does not apply to third-party websites linked from our site.
Effective date: 2026-09-07
Information We Collect
We collect personal information that you voluntarily provide to us, as well as information automatically collected through your use of our website.
- Contact details: name, email address, phone number, and postal address.
- Reservation details: date, time, party size, and special requests for dining or offline poker table bookings.
- Poker lounge participation: records of tournament entries, ranking points, and honor awards (no financial data).
- Technical data: IP address, browser type, device information, and pages visited via cookies and similar technologies.
No real-money transactions or betting data are collected.
How We Use Your Information
We use your personal information to provide and improve our services, manage reservations, and enhance your experience at our offline poker lounge and restaurant.
- To process and confirm dining and offline poker table reservations.
- To communicate with you regarding your bookings, events, and promotions.
- To administer offline poker tournaments, including tracking ranking points and honor awards.
- To respond to inquiries and provide customer support.
- To comply with legal obligations and protect our rights.
We do not use personal information for real-money gambling or online betting.
Disclosure of Personal Information
We do not sell, rent, or trade your personal information. We may disclose your information to trusted third parties who assist us in operating our website and providing services, subject to confidentiality obligations.
Service providers: IT support, email communication, and reservation management.
Legal requirements: when required by law or to protect our rights and safety.
Business transfers: in the event of a merger or acquisition, your information may be transferred as part of the business assets.
No disclosure for real-money gambling purposes.
Data Security and Retention
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
- Encryption of data in transit and at rest.
- Access controls and regular security assessments.
- Retention only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
No financial transaction data is stored because no real-money betting occurs.
Your Rights and Choices
You have the right to request access to, correction of, or deletion of your personal information held by us, subject to certain exceptions under the Privacy Act.
- Access: You may request a copy of your personal information.
- Correction: You may ask us to correct inaccurate or incomplete information.
- Deletion: You may request deletion of your information where lawful.
- Opt-out: You may unsubscribe from marketing communications at any time.
To exercise these rights, contact us using the details below.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us using the details below.
- Email: [email protected]
- Phone: +61 8 9221 4736
- Address: 18 Mounts Bay Road, Perth WA 6000, Australia
We will respond to privacy inquiries within a reasonable timeframe.